Right of return

Return/Exchange Policy

Thank you for your interest in our returns and exchanges policy. The relevant provisions are as follows:

Returns Period: For all VARON oxygen equipment ordered through the online store varoninc.nl, we offer a 30-day return policy from the date of delivery (excluding accessories). Please note that refund requests submitted after the 30-day period may be rejected. In such cases, you may not be eligible for a refund.

Note: The warehouse address cannot be used as a return address. To arrange a return, please contact our customer service by email at support@varoninc.nl to obtain the correct return address. Packages should only be shipped to this address.

Return Policy and Costs:

1. Cancellation before shipment:

You can cancel your order free of charge and receive a full refund at any time before shipment. Please contact our customer service team. We'll be happy to assist you with the cancellation process. Refunds are processed within 3-5 business days of cancellation.

2. Returns during shipping:

If you change your mind after the item has been handed over to the courier, please contact our customer service immediately at support@varoninc.nl.
We will do our best to stop the shipment, but we cannot guarantee it. If the package is delivered, please refuse to accept it. Returned items will be sent back to our warehouse.
After receiving the tracking number, we will authorize your refund. A 5% service fee will be deducted from the refund amount.

3. Goods delivered, package unopened and return process initiated:

If your package is signed for but unopened and in its original, resalable condition: the device shows no signs of use, is undamaged, includes all accessories, and has been approved by our customer service, your refund request will be approved upon receipt of your returns authorization number. A 5% service fee will be deducted from your refund. You will also be responsible for the return shipping costs.

4. Goods delivered, package opened but unused, return procedure initiated:

If your package has been opened, but the goods are unused and in their original, resalable condition: no signs of wear, no damage, all accessories included, and approved by customer service, your refund request will be approved upon receipt of the return authorization number. For returns for reasons attributable to the customer (e.g., ordering the wrong model or no longer needing it), 15% of the order value will be deducted as repackaging costs. You are responsible for the return shipping costs.

5. For delivered goods where the packaging has been opened and the item has been used, you must process a return:

We only accept returns for quality issues. Opened and used products affect the resale value; we appreciate your understanding.
If there is a genuine quality issue, you must provide evidence (e.g., photos, video) and have the defect confirmed by our quality control team. Once the product defect has been confirmed, you can return or exchange the item free of charge.

Returns will not be accepted in the following cases:

1. When the goods have been opened and used, or show signs of intentional damage (such as scratches or missing parts).

2. When the return period has expired (the date the return was initiated is more than 30 days after the order delivery date)

3. All consumables are non-returnable (except when there are quality problems).

Returns and Refunds Procedure:

If you wish to return an item, please contact customer service at the official email address support@varoninc.nl, including your order number and a detailed description of your order. Customer service will verify the information you provided.
If customer service confirms that you meet the return and refund requirements after checking, they will send you the exact return address via the official email address. Send the item to the address provided and email the tracking number to customer service.
Once we receive your tracking number, we will process your refund immediately.

Returns and exchanges:

After approval by customer service, you will receive a return address.
Items must be returned in their original packaging.

Quality control and handling:

Upon arrival at the warehouse: → Refund or exchange within 3-5 business days.
Quality issues: After confirmation, the costs will be borne by us.

Customer Service Priorities:

If there are any quality issues, repairs or replacements take priority over direct returns (especially within the warranty period).
For questions, please contact customer service at the official email address support@varoninc.nl. Please include your order number and a description of the problem.

Exchange right

Exchange Period: For all VARON oxygen concentrator products ordered through the varoninc.nl online store, we offer a 30-day exchange period from the date of order delivery (accessories are excluded from this exchange period). Please note that if your order exceeds the 30-day exchange period, your exchange request will be rejected.

Conditions for exchange:

1. If you wish to exchange a product due to quality issues (e.g., ordered the wrong model, delayed delivery), please ensure the product is in perfect condition and includes all accessories (including original packaging, warranty card, etc.).

2. If you wish to exchange a product due to quality issues, please provide evidence of the problem (e.g. photos, video footage) and ensure our quality control confirms that it is a product defect.

Exchange procedure:

If you need an exchange, please contact customer service at the official email address support@varoninc.nl, including your order number and a detailed description. Customer service will verify the information you provided.
If you are confirmed to meet the exchange requirements, customer service will provide you with the exact return address for the exchange via official email. After receiving the tracking number you provided, we will arrange delivery of the new goods as soon as possible.

Exchange costs:

1. If you ordered the wrong model and the device is working properly, but due to personal circumstances it doesn't meet your needs, we offer free replacement services. However, you will be responsible for the shipping costs.

2. If the problem arises from a quality defect confirmed by our quality control team, we will provide free replacement services, with the shipping cost covered by us.

Please note: Additional administration costs will be charged in the following cases:

a. Requests for replacement of products during transport

If you change your mind after the goods have been handed over to the courier, please contact our customer service immediately at support@varoninc.nl. We will do our best to intercept the package, but this is not always possible. If you confirm that the ordered items do not meet your expectations and request a replacement before receiving the package, a 5% handling fee will be charged, and you will be responsible for the additional shipping costs.

b. Exchange after delivery and opening the package

If your package is signed for but unopened and is in its original, saleable condition—no signs of wear, no damage, with all accessories, and approved by customer service—your exchange request will be authorized upon receipt of the return tracking number. A 5% service fee will be deducted from the order value. You will also be responsible for the return shipping costs.

Additional note: All consumables are non-returnable (replacement parts will be sent for quality issues).

If you have any questions, please contact our customer service at the official email address support@varoninc.nl, stating your order number and a description of the problem.